RedSail Technologies continues to enhance patient engagement through Clinical+, a next-generation platform improving adherence, affordability, and clinical communication.
Clinical+ prompts trigger within workflow offering opportunities to share patient education and adherence support. For campaigns that involve patient messaging, if the patient is not enrolled in text messages, it will send an email. If the patient does not have an email address on file, it may print a handout to be given to the patient. If you choose to complete the suggested action, your pharmacy can receive invoice credits for eligible programs (amount varies per program/campaign).
Watch a quick 15-min overview of Clinical+ and how it works in your pharmacy, led by pharmacist coach Nicole Pezzino, PharmD.
Read on for answers to questions about Clinical+ and how it supports your pharmacy.
Clinical+ is a PMS-integrated platform that enables real-time prescription engagement and personalized outreach to patients. It helps patients begin and stay on therapy by supporting pharmacies with:
RedSail is always working to improve the tools you use to encourage patient adherence and health. Until now, our various patient education and adherence campaigns (“care goal alerts/programs” for PioneerRx pharmacies) have relied on software functionality that limited their flexibility and required more complex processes for opting out/in. The launch of Clinical+ is another step toward making patient engagement and adherence efforts easier and more transparent for your pharmacy.
Clinical+ uses its software to send patient communication via one of several options:
Messages are triggered for autosend at specific points in your pharmacy workflow depending on the program, and all activity is stored in your software’s message center.
Patient texting will still occur. Rather than your pharmacy’s phone number, a fallback number (+1-318-891-2366) will be used to send the text at no cost to your pharmacy. Note that the message and any patient response will NOT sync to your software’s message center.
Yes. To restart after having previously sent a STOP reply, the patient should text the number that they received the message from with START, YES, or UNSTOP.
There are no requirements to participate in Clinical+. Pharmacy staff simply acts on the suggested action for a patient when it displays via pop-up in the PMS. For patient messaging operating through autosend functionality, no action is required, but invoice credits may still be generated for the pharmacy.
To further manage participation, you can click through and log into the Clinical+ portal to see a list of campaigns and what their alerts look like, as well as the ability to opt out specific patients from messaging.
PioneerRx customers: Staff designated as pharmacist-in-charge, decision-maker, clinical contact, or primary contact assigned to an NPI may log into the portal using their software username and password.
BestRx and QS/1 users: Please use this form to request that a Clinical+ portal login be created for you.
The user will receive an email from ‘no-reply@redsailapp.com’ with a link to set their password. The link expires 12 hours after it is sent. Note that if the link expires, the user can go to ‘portal.clinicalplus.net’ and select ‘Reset password’ using the same email the link was sent to.
There is no charge to pharmacies to use Clinical+. For SMS messages initiated through Clinical+, there is no charge. Some programs that run through Clinical+ offer your pharmacy reimbursement via invoice credits.
Like earlier “care goal programs” that PioneerRx customers may be familiar with, the campaigns available through Clinical+ will address:
These programs will turn on automatically for your pharmacy with no action needed by your team.
Pharmacies can opt out of specific campaigns or all campaigns via the Clinical+ portal. Additionally, you can opt out specific patients from messaging.
RedSail is actively reviewing and updating TCPA guidelines to ensure full compliance with automated messaging regulations.